Property Management
Property managers depend on strong, comprehensive software to do their jobs effectively. There’s no shortage of property management software to choose from, but they’re not created equal, with some PMS platforms rife with functionality issues, privacy violations, or inadequate support.
We previously analyzed ExactEstate and DoorLoop's capabilities in affordable housing. In this article, we’ll see how ExactEstate performs against RealPage in three key performance areas.
Software outages can significantly impact your ability to conduct business, collect rents, manage maintenance requests, and much more. They can lead to:
At ExactEstate, we pride ourselves on providing software that experiences zero outages 99.9% of the time so that you can stay fully operational without interruption.
RealPage, on the other hand, experiences frequent outages, which frustrate customers and impede their ability to do business.
Live US-based customer support and training are essential for these reasons:
Providing reliable and accessible live support helps us build trust with our users; we want you to feel supported, understood, and listened to. The customer support we provide is the channel where that can occur.
That said, the easier our system is to use, the less we need to call on customer support. That’s why we offer visual user guides with walkthroughs of nearly every page in case users get stumped. Our goal was to make our system as user-friendly as possible so that customers wouldn’t need to constantly hold up their day by reaching out to a support team.
RealPage’s customer support function falls woefully short. The consensus among their customers is that they are hard to get a hold of and not helpful when spoken to.
One customer declared, “You send emails, and they get "lost" until you call and have someone search for a specific email you sent. Customer support is PAINFUL.” Long phone wait times and emails that take weeks to respond to are commonplace.
According to a former employee, “Customers are routinely unhappy in part due to the company being understaffed after massive layoffs.” Another said, “The company has been subject to lawsuits and FBI raids, hindering their ability to support customers.”
At RealPage, property management companies are often forced to choose between the features they want or pay for them with ever-increasing, costly add-ons. RealPage does not provide a comprehensive product from the start because they want to monetize each additional, inevitable need. Additionally, former employees lament that their software is outdated, with one noting, “Their tech stack is 15+ years old, with near zero efforts to develop it.”
ExactEstate’s goal is to make property management easier, and that includes pricing. At $2 per unit per month, users have access to our full suite of features. As we add additional tools and resources, they will be immediately accessible rather than hidden behind a substantial paywall.
ExactEstate is proud to be an ethical, customer-first PMS that is committed to helping you run as efficiently as possible. You can learn more about ExactEstate by requesting a demo.