How to Make Online Payments on the Resident Portal

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Resident Help

How Residents Can Make Online Payments

For a Resident to make online Payments, your system must have two things:

  • A Merchant Account linked to the property
  • "Accept Online Payments" set to enabled from the admin settings menu.

After creating your merchant account make sure you have added it to your property.

When the property has been set up, residents can navigate to the payment page through the "Make Payment" link in the side navigation, or using the payment options found under their Account Summary found on their homepage.

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Payment link found in the side navigation.
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Payment options found on the resident home page.

After choosing a payment option, the resident can enter their credit card information into the payment form. Once they have entered in there payment data, the next step is to click "Proceed to Confirmation".

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The resident will be given a chance to confirm that the payment data is correct. Once they have confirmed the data, "Confirm Payment" will submit the payment.

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